Patient Information

Prescription Refill

Prescriptions and refills are issued during our regular office hours, Monday through Friday, 9:00 a.m. to 5:00 p.m., by calling our nursing voice mail, 609-936-9100. Twenty four hour notice would be appreciated. We can only refill prescriptions that our surgeons have originally written for. If it has been longer than several months since you last saw your surgeon, the physicians may request another visit to reassess your problem prior to renewing your medications. State law in New Jersey is very strict and narcotic renewals can not be done over the phone. When requesting your prescription or refill, please have your pharmacy phone number and medication information with you when you call.

Insurance

We currently participate with many insurance companies, including traditional fee-for-service programs as well as many health maintenance organizations. We are happy to see and care for all patients. HMO plans limit patient options and only allow us to see patients if we are a member of the HMO. We are members of many HMO plans. PPO plans allow patients to see any doctor out-of- network. Our office is happy to accommodate these patients. Please call or email us with your questions prior to your visit and our billing staff can clarify what is covered during your visit. State law mandates that surgical emergencies seen in the emergency room can be cared for by any physician. This is regardless of whether the surgeon participates in your plan or not. Your insurance should cover this contingency. We are always happy to care for any patient in an emergency situation. Please note that this list is a reference tool only. For confirmation of participation with your specific policy, you may want to contact your insurance carrier or our billing department at 609.936.9100 extension 221.

Fees & Payment

The encounter form which your doctor will give you at the end of each visit is our guide for services rendered in the office. The encounter form is used to schedule new or follow-up appointments and the information on this sheet is critical for appropriate coding and billing. Please give this form to the exit secretary as you leave the office.

It is our policy to collect the payment due from the patient at the time services are rendered. This may only be your co-payment, deductible or co-insurance, but we ask that you pay at the time of your visit. We accept VISA, Mastercard, Discover, and American Express as well as personal checks and cash. It is important to us that our patients have a clear understanding of their responsibility to satisfy their financial obligation for services rendered. If you are experiencing financial difficulties, please contact our billing office.

Privacy

At Princeton Surgical Associates, PA, we are committed to treating and using protected health information about you responsibly. Click here to read our Notice of Health Information Practices, which describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.

The issue of identity theft has gained national prominence and Princeton Surgical Associates has many policies in place to help protect your identity. We ask that all patients bring some form of picture ID to help with our goal of serving you accurately and protecting your medical records. Many patients have similar names and we want to avoid any potential confusion in providing you the best in medical care. Dr. Elliot Sambol is our privacy officer. Please feel free to address any privacy issues to Dr. Sambol by calling 609-936-9100.

Medical Questions & Concerns

Click here to view our list of Frequently Asked Questions. If you do not find an answer to your question, call our trained nursing staff at 609-936-9100. Our nursing staff consists of registered nurses and licensed practical nurses. The staff is qualified to answer many medical inquiries and will confer with a doctor as needed. We experience a high volume of telephone calls, so we ask for your patience and understanding. Our receptionist will take your name and phone number, and someone will return your call as soon as possible. Click here for instructions in an emergency; if you choose to leave a voice message for our nursing staff, call 609-936-9100 and select option 3. Voice messages are returned as they are processed during the day.

Vascular Laboratory

We are proud of our state-of-the-art vascular laboratory conveniently located in our Plainsboro office. Dr. Kenneth A. Goldman is the director of the ICAVL certified laboratory. All studies are performed by either Stephanie Napoli or Mohini Vankadhara, both registered vascular technicians. In many cases, appointments for procedures in the vascular lab will be followed by a formal visit with one of our vascular surgeons. Reports are always sent to the referring primary care physicians. Click here to read more about our Vascular Lab.

Billing Office

The billing office is managed by Nora Ritchie. This office is responsible for all billing and coding. All surgical procedures and office visits require a specific code for insurance payments. We make every effort to insure accurate billing and coding. We work with many different insurance companies and, in most cases, submit claims directly to them If you have any questions or concerns about your bill, please contact us at 609-936-9100, extension 221 during office hours.